Managed Services Engineer I

Job not on LinkedIn

🕒 6 days ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $100k / year

⏰ Full Time

🟢 Junior

👷🏻‍♀️ Engineer

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Logically

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🔐 Security

Artificial Intelligence • SaaS • Security

Logically is an AI-driven intelligence platform that detects digital threats, predicts narrative trends, and surfaces early indicators of risk and opportunity across 50+ native languages and 200+ translations. It combines predictive modeling, network detection, and narrative intelligence with human analyst context to support reputation and crisis management, threat intelligence, operational resilience, and market/product signal detection for governments, enterprises, and PR/brand teams. Logically helps organizations act faster and more confidently by mapping influence networks, geolocating mentions, and classifying risk.

📋 Description

• Manage the status of open tickets and complete technical and operational tasks to resolve issues and close tickets efficiently and correctly 85% utilization required • Work tickets based on SLA priority and expiration and update tickets daily • Account for time by function and by the customer in ConnectWise with a high level of accuracy to include notes detailing customer work status to ensure continuity of service • Completion of any other ticket classifications in adherence with the ITIL system of Service Delivery (Type, Subtype, Item, as needed) • Deliver outstanding customer service on-site and remotely to customers • Communicate progress and advise customers on account status, and changes, make suggestions, serve as coach regarding products/services and through processes • Communicate and strategize with POD members on high-priority problems, critical status changes, customer matters, call aging, and training • Based on customer and company needs, work after hours and on weekends for scheduled projects and in emergency situations • Configuration, deployment, and installation of end-user workstations and client computers. • Installation of hardware to desktops, laptops, and servers. Including ram, storage drive, and graphics upgrades. • Preparing and staging network devices (servers, switches, firewalls) for remote configuration • Create and Maintain client standard operating procedures for computer builds.

🎯 Requirements

• College Degree not required, on the job technical support experience preferred • Minimum 1 year of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required • Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise, and Remote Desktop Services preferred • Experience in LAN/WAN and basic network troubleshooting • Experience with Kaseya is a plus • Experience with Imaging Solutions is a plus (MDT, WDS, ETC) • Experience with Microsoft Active Directory and Azure AD • Understanding of Windows and Mac Operating systems, including but not limited to reinstallation of operating systems. • Microsoft Office Suite, Office 365, Azure, and Windows Operating Systems (Desktop and Server) • Basic PowerShell and or relevant Scripting Abilities are a plus • Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment • Strong interpersonal skills, including verbal and written communication skills along with excellent listening skills.

🏖️ Benefits

• Competitive compensation and benefits • Opportunities for professional development and advancement