Digital Customer Success Manager

Job not on LinkedIn

🕒 February 12

🏢🏡 Boston – Hybrid

💵 $70k - $100k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LogRocket

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

⚡ Productivity

💰 $25M Series C on 2022-06

SaaS • Analytics • Productivity

LogRocket is a digital experience analytics platform designed for developers, product managers, designers, and marketers to improve web and mobile applications. It provides session replay capabilities, product analytics, and AI-driven issue tracking. With features like DOM playback, error tracking, performance data, and user behavior analytics, teams can proactively identify and resolve technical and UX issues. Its Galileo AI highlights significant user patterns and struggles, optimizing conversion rates and enhancing user experiences.

📋 Description

• Own the relationship, adoption, and success for a book of mid-market customers at-scale, from onboarding through to renewal • Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI • Successfully onboarding new customers with a focus on their time to value for their priorities, projects, and use cases • Remaining multi-threaded across teams and executives, executed through trainings, enablement, and business reviews • Proactively monitor and take action to ensure broad team feature usage, positive health scores, and demonstrated value and ultimately high retention rates and strong customer revenue growth • Be the bridge and liaison between customer, product, and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriately • Proactively manage retention, an upsell pipeline, and forecasts to exceed quarterly goals • Keep internal CRM platforms up to date to ensure visibility across internal stakeholders

🎯 Requirements

• 1+ years experience in Sales or Sales Development, or Customer Success experience • Ability to manage and maintain a high volume of customers • You are a subject matter expert and expert in demonstrating, training, and helping clients get value from your solution • Proactively act as an advisor to customers to ensure they’re adopting, leveraging, and getting value from your solution through multiple champions across teams • Experience partnering with Account Executives to expand relationships across teams and applications that grow revenue and expand executive relationships • You have a strong track record of consistently achieving over goal • A self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings. • A strong communicator with excellent attention to detail • Interested in getting a foot into the CS world with growth opportunities • Love for start-ups is a must!

🏖️ Benefits

• Extensive health, dental, vision benefits, 401k and commuter benefits • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached • Three months of fully-paid parental leave to any employee welcoming a child into their home • 401k and commuter benefits • Generous stock options - we all get to own a piece of what we’re building • Regular team outings and activities (from boat rides to paintball, we’ll try anything!) • Flexible working hours and location • Monthly employee gifts • For those in the office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)