Luminance
201 - 500 employees
Founded 2015
🤖 Artificial Intelligence
Artificial Intelligence • Legal • Software
Luminance is a legal technology company that specializes in providing AI-driven solutions for contract management and analysis. Their platform utilizes advanced Legal-Grade™ AI to assist organizations in generating, negotiating, and understanding contracts efficiently and accurately. With tools like an intelligent contract repository, AI-powered negotiation support, and a chatbot for real-time Q&A and redrafting, Luminance empowers legal teams to streamline workflows and mitigate risks throughout the contract lifecycle.
Technical Support Engineer
🕒 August 16, 2025
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Luminance
201 - 500 employees
Founded 2015
🤖 Artificial Intelligence
Artificial Intelligence • Legal • Software
Luminance is a legal technology company that specializes in providing AI-driven solutions for contract management and analysis. Their platform utilizes advanced Legal-Grade™ AI to assist organizations in generating, negotiating, and understanding contracts efficiently and accurately. With tools like an intelligent contract repository, AI-powered negotiation support, and a chatbot for real-time Q&A and redrafting, Luminance empowers legal teams to streamline workflows and mitigate risks throughout the contract lifecycle.
📋 Description
• Join Luminance, pioneer of Legal-Grade AI for enterprise. • Support function acts as the first response to prospective customer and customer issues. • Responsible for ticketing, managing and solving all customer queries; liaising with other departments to provide excellent communication and customer service. • Build rapport and cultivate relationships with prospective customers and customers across sectors. • Once trained, have a high level of working knowledge of Luminance’s products and explain how to use features to solve customer pain points. • Ideal candidate will be a people person with critical thinking and problem-solving skills. • Manage customer problems from start to finish and maintain customer relationships throughout the whole support process. • Communicate with the customer and answer queries, escalating to Technical Specialist as needed. • Have a comprehensive understanding of the product. • Understand individual use cases and needs of each customer.
🎯 Requirements
• Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US) • Excellent interpersonal and communication skills, both verbal and written • Desire to work in a customer-facing role • Highly-detail oriented with a problem-solving attitude • Organised with excellent time management skills with an ability to prioritise effectively • Experience with customer-facing activities is desirable, but not essential • Prior experience of eDiscovery is desirable, not but essential
Apply Now
