Senior Analyst, CRM

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Lunar Solar Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🤖 Artificial Intelligence

B2B • eCommerce • Artificial Intelligence

Lunar Solar Group is a global growth consultancy and full-service digital agency that helps DTC and retail brands scale by combining marketing expertise with proprietary commerce and AI-driven technology. The company operates multiple service divisions (acquisition, retention, and website/studio) through brands like MuteSix, Enkore, No Sleep Studio, and Sharma Brands, offering full-funnel acquisition, lifecycle and loyalty programs, performance creative, and ecommerce site optimization. Lunar also builds and markets proprietary martech and AI solutions (Mission Control, CairnAI, DTR Labs, Stay AI) that connect digital marketing to in-store conversion and improve attribution, personalization, and subscription management for clients.

📋 Description

• Write and traffic email and SMS briefs, coordinating with internal teams and clients to keep copy, creative, and feedback moving on schedule. • Build, QA, and deploy campaigns and flows within Klaviyo and other ESPs, implementing dynamic content and personalization as outlined in the brief. • Troubleshoot rendering, linking, and compatibility issues to ensure flawless delivery across devices and platforms. • Pull and analyze CRM performance data on a weekly, monthly, and quarterly cadence, tracking KPIs like deliverability, open rate, click rate, conversion rate, and unsubscribe trends. • Monitor flows and campaigns to confirm triggers, segments, and integrations are functioning correctly, flagging anomalies with supporting data. • Own task management within the PM system, keeping dates and content current and flagging any items that fall behind schedule. • Maintain organized client files and shared resources in the Lunar G-Drive. • Build strong working relationships with client stakeholders and become a go-to resource on CRM best practices and platform capabilities.

🎯 Requirements

• 2+ years of CRM/lifecycle marketing experience or a related field. • Familiarity with Klaviyo or a comparable ESP preferred. • Agency experience is a plus. • A track record of achievement and strong attention to detail. • Excellent written and verbal communication skills. • Resourcefulness and creative problem-solving abilities. • Ability to prioritize tasks and manage multiple accounts to meet deadlines. • Experience working in collaborative, cross-functional teams.