Switchboard Operator – Communications Coordinator

🔥 2 hours ago

🐻 Alaska – Remote

🐻 Alaska – Remote

💵 $25 - $35 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

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LUX Infusion

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.

📋 Description

• Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics, ensuring a professional and patient‑centered caller experience • Answer, screen, route, and document calls accurately and efficiently using multi‑line phone systems • Collaborate closely with intake, nursing, scheduling, clinic operations, IT, and other support teams • Provide general information to callers, such as clinic hours, locations, and service guidance, following approved protocols • Take clear, complete messages and ensure time‑sensitive or urgent information is escalated appropriately • Recognize and follow defined escalation procedures for urgent, sensitive, or patient‑impacting calls • Support emergency and on‑call communication processes as needed • Maintain accurate call logs, message documentation, and internal directories • Bring calm, professionalism, and reliability to high‑volume, fast‑paced communication environments • Identify opportunities to improve communication workflows and support a seamless clinic experience • Support administrative and coordination needs for clinic operations and special projects as requested

🎯 Requirements

• Deep care about how communication impacts patients, caregivers, and care teams • Clear, professional verbal communication skills and attention to detail • Strong ownership and accountability for accurate routing, documentation, and follow‑through • Comfort handling high call volumes while staying calm and compassionate • Ability to maintain confidentiality and follow HIPAA and privacy standards • Willingness to learn systems, workflows, and escalation protocols in a healthcare environment • A desire to be part of a collaborative team that values empathy, reliability, and high standards

🏖️ Benefits

• Purpose‑driven work that directly shapes patient and caregiver experiences • A patient‑first, clinician‑led culture grounded in compassion and excellence • Supportive teammates who value collaboration and respect • The opportunity to grow with a company building something meaningful