Training Operations Associate II

🕒 May 20

🇺🇸 United States – Remote

💵 $68k - $103.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Facilitate live and asynchronous training sessions, managing agendas and troubleshooting technical hurdles. • Own the end-to-end logistics for training sessions, ensuring all prerequisites are completed accurately. • Serve as a primary point of contact for providers, ensuring high-standard customer service. • Identify trends in provider technical pain points and design mitigation steps to improve training experience. • Identify gaps in training workflows and assist in designing scalable solutions. • Build strong relationships with Clinical, HR, and IT to synchronize training delivery with team needs. • Update and maintain relevant training materials across internal tools. • Act as a stabilizing force in a fast-paced environment, making data-driven decisions with incomplete information.

🎯 Requirements

• 3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field. • Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships. • Fluency in Google Suite is required. • Aptitude for and experience with Salesforce, Zendesk, Gemini, and WorkRamp (LMS) is highly preferred. • Proven ability to manage multiple workstreams, implement process improvements, and resolve technical issues with a high degree of autonomy. • A genuine passion for supporting clinicians in their learning and development to drive a high-quality experience for Lyra clinicians at scale.