IT Support Analyst

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🏄 California – Remote

🏄 California – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Magna Legal Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

📚 Education

💰 Debt financing on 2020-02

B2B • Education

Magna Legal Services is a U. S. -based provider of end-to-end litigation support services for law firms, insurance companies, corporations, and government agencies. The company offers court reporting and virtual depositions, record retrieval, service of process, investigative and language services, social media surveillance, jury research and consulting (JuryConfirm, JuryEvaluator, JuryScout), trial presentation and graphics, and related trial support. Magna also produces legal conferences and CLE/CE programs and provides nationwide scheduling and online tools to support litigation from discovery through trial.

📋 Description

• Field inbound tickets, calls, and chats from court reporters using Maggie • Resolve common issues in real time • Triage incoming issues • Coordinate with Magna IT teammates • File clean, reproducible bug reports • Take on-call shifts for P0 emergencies • Update the knowledge base as you learn • Build Maggie Specific hardware kits • Watch for patterns and flag them to the product team

🎯 Requirements

• 3+ years in customer-facing technical support — B2B SaaS, IT help desk, legal tech, or similar • Calm under pressure • Sharp triage instincts • Strong written communication • Comfortable on Windows and Mac with basic networking fluency • Self-starter • Available for on-call rotation • Based in the Pacific time zone, available 10a–7p PT • Experience in legal tech, court reporting, or working with attorneys or paralegals • Familiarity with remote deposition platforms, transcription software, or audio/video capture tools • Light scripting or SQL/KQL skills for log analysis • Ticketing system experience • Knowledge base authoring experience

🏖️ Benefits

• Equal employment opportunities • Prohibits discrimination and harassment