Senior Account Manager – Commercial

🕒 April 22

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Maltego Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

🏛️ Government

💰 Venture Round on 2023-04

Cybersecurity • Software • Government

Maltego Technologies is a company specialized in cyber intelligence and investigation solutions. The company provides a platform that enables government agencies, law enforcement, researchers, and enterprises to conduct deep investigations into cyber threats, criminal activities, and other complex digital cases. Utilizing Open Source Intelligence (OSINT) and advanced data analytics, Maltego facilitates the visualization of data relationships from surface, deep, and dark web sources. It is widely used across sectors for threat intelligence, cybercrime research, and securing digital infrastructures.

📋 Description

• Ownership of an account portfolio where you are accountable for the performance of each customer. • Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage. • Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts. • Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer. • Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account. • Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions. • Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success.

🎯 Requirements

• Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety • 5+ years in a B2B Account Management role, preferably in software / cyber security • Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers. • Great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics with a customer-centric mindset. • Problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer • Affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools • Fluent in English (written and spoken).

🏖️ Benefits

• Insights into the daily operations of a fast-growing tech scale-up • Opportunity to quickly take over responsibility and make a direct and long-lasting impact • Motivated and highly international team