Concierge Advisor

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Shainin

WebsiteLinkedInAll Job Openings

51 - 200 employees

In 1947, Dorian Shainin developed the concept of the "Red X," or the dominant hidden root cause for process variations and their resulting problems. Since then, we have made it our purpose to improve products and services around the globe every day to make life better--both by helping on-site to target the hidden causes of rigorous, insidious problems as well as by teaching your own employees the techniques they need to pinpoint those root causes before they drain your wallet, morale, and reputation.

📋 Description

• Provide outstanding concierge service by managing and fulfilling diverse member requests promptly and accurately. • Coordinate travel bookings including accommodations, transfers, dining reservations, and activities in line with member preferences. • Research and recommend unique, luxury experiences tailored to individual member interests. • Build and maintain strong relationships with luxury hotels, transportation providers, and local partners globally. • Communicate proactively with members to provide updates and ensure satisfaction throughout their travel experience. • Collaborate with internal teams to streamline service delivery and enhance the overall member experience.

🎯 Requirements

• Minimum 2 years of experience in concierge services, luxury travel planning, or hospitality. • Exceptional communication and interpersonal skills with a genuine passion for delivering outstanding customer service. • Strong organizational skills with the ability to manage multiple requests simultaneously and work under pressure. • Knowledge of luxury travel products, destinations, and lifestyle experiences is highly preferred. • Familiarity with CRM systems and booking platforms is a plus. • Flexible and adaptable with a proactive problem-solving mindset. • Based in North America and willing to work Eastern Time Zone hours.

🏖️ Benefits

• Competitive Compensation: Annual salary with a performance-based, discretionary bonus • Comprehensive Benefits: Fully covered medical, dental, and vision insurance • 401(k) Plan: Access to our retirement savings program • Generous Time Off: Ample PTO plus company holidays to recharge and reset • Career Growth: Opportunity to develop toward a senior service role, with increasing ownership and strategic decision-making over time. • Flexibility: Remote work environment with the ability to manage your schedule effectively • Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground