Consulting Product Educator

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🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Drive successful adoption and utilization of SCRI’s clinical research technologies • Serve as a subject matter expert across clinical research systems, workflows, and integrations • Partner with product managers, IT, and business stakeholders to understand system capabilities and upcoming enhancements • Provide consultative guidance to end users and teams on how to effectively leverage tools within real-world workflows • Support troubleshooting, issue resolution, and practical application of system functionality • Design and deliver engaging training programs (live, virtual, and on-demand) tailored to varied user audiences • Develop clear and user-friendly enablement materials including job aids, quick reference guides, and documentation • Facilitate workshops, onboarding sessions, and office hours to support continuous learning and adoption • Translate complex technical concepts into simple, actionable guidance for non-technical users • Drive adoption of enterprise platforms and digital solutions, ensuring sustainable usage across business functions • Identify gaps in user adoption, workflow inefficiencies, and training opportunities • Partner with stakeholders to support rollout and enablement of new tools, features, and AI-driven capabilities • Collect and synthesize user feedback to inform product improvements and prioritize enhancements • Collaborate with cross-functional teams (Clinical, Finance, IT, Quality) • Support system implementation activities including UAT, configuration validation, and deployment readiness • Facilitate workshops and working sessions to align workflows, requirements, and user needs • Contribute to continuous improvement efforts related to training, documentation, and product experience • Manage multiple priorities and initiatives in a fast-paced environment • Track and report on adoption metrics, training effectiveness, and user engagement • Ensure timely completion of deliverables and alignment with project timelines

🎯 Requirements

• 5+ years of relevant experience • Experience supporting healthcare, life sciences, or clinical research environments required • Experience delivering training, enablement, or user-facing support required • Experience supporting digital transformation or AI-enabled initiatives strongly preferred • Experience working with enterprise clinical systems (CTMS, Veeva, etc.) strongly preferred • Experience in consultative or stakeholder-facing roles strongly preferred • Understanding of clinical research operations, workflows, and supporting technologies • Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations • Knowledge of Agile methodologies, SDLC, and product lifecycle processes • Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making • Knowledge of AI-assisted learning methodologies and adult learning principles. • Understanding of prompt engineering fundamentals for business users. • Knowledge of AI-driven content creation, knowledge management, and learning technologies. • Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise environments.

🏖️ Benefits

• Comprehensive benefits to support physical, mental, and financial well-being• Competitive compensation package• Total Rewards offerings serve the different needs of our diverse colleague population