Senior Customer Success Manager, B2B2C eCommerce

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🔥 0 minutes ago

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote ⚔️ Virginia – Remote

💵 $103.8k - $173k / year

⏰ Full Time

🟠 Senior

🛍️ E-commerce

🦅 H1B Visa Sponsor

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Manage a portfolio of strategic eCommerce customers • Develop and execute account strategies • Drive profitable growth through account expansion • Monitor business performance and analyze data • Lead Quarterly Business Reviews (QBRs) and strategic planning sessions • Build and maintain trusted relationships with senior customer stakeholders • Identify risks proactively and develop mitigation plans

🎯 Requirements

• Degree or equivalent experience • Typically requires 7+ years of relevant experience in Customer Success, Account Management, Client Management, Strategic Partnerships, Sales, or related commercial roles • Experience managing large, complex, or strategic customer accounts • Strong analytical and financial acumen with experience evaluating revenue performance and business trends • Must possess the ability to partner effectively across multiple departments to achieve customer and business objectives.

🏖️ Benefits

• Competitive compensation package • Annual bonus opportunities • Total Rewards program