Technical Operations Lead

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Academy of Art University School of Game Development

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51 - 200 employees

The School of Game Development provides students with the array of skills required in this exciting industry. Whether pursuing a career as a game designer, game programmer, 3D modeler, concept artist, or UI/UX designer, you will get hands-on experience creating a professional-quality art and game design or programming portfolio, as well as opportunities to collaborate with other students to produce fun and memorable video games.

📋 Description

• Lead data processing and workflow optimization projects from documentation, scheduling, delegation, and testing • Liaise with IT and other technical resource support in meeting project goals and rollout deadlines • Delegate and lead project tasks based on team members’ individual strengths, skill set and experience level • Track project progress, post go-live performance and successful completion of short- and long-term goals • Lead accurate execution and delivery of specific recurring reports (i.e. Gross Applications, Registrations, YOY data comparison, etc.) • Assist with daily tracking, reporting, and ongoing quality assurance checks and measures of ongoing data updates of student information, along with specific QA/reporting needs per time of year • Effectively execute system audits and analyses; Recommend creation of strategic quality assurance system queries and efforts • Effectively lead Admissions Acuity and Web Form Appointment flow, ensuring daily appointment availability and cap are in sync with Admissions Specialists’ work schedule • Collaborate with department leadership to ensure all University and Admissions programs data processes are accurately and timely planned and executed • Work side-by-side with AOS Management Team to monitor and manage all aspects of service levels optimization and all other quality assurance standards • Serve as backup for other AOS Technical and Database partners on reporting, operations, and project needs • Effectively address operations and data issue resolution, recommend and lead stop gap and long-term solutions • Partner with Department Manager in leading onsite and offsite Admissions Events / Open House real time data updates, application processing, tracking and timely results reporting • Support and serve as AOS Manager’s back up in leading all aspects of streamlined communication and daily operation needs for the department • Support VP of Admissions Operations in effectively executing ad hoc data reporting preparations and documentation

🎯 Requirements

• Experience leveraging data for detailed reports to Senior Management • Proven success leading data processing by utilizing platforms like Salesforce • Desire to continuously improve and receive feedback and coaching from Managers • Strong attention to detail while meticulously ensuring accuracy, consistency, and high quality in tasks • Ability to summarize, analyze and explore large datasets • Experience creating relationships between different data tables using Data Analysis Expressions • Proficient in Excel including Pivot table and VLOOKUP • A Bachelor’s degree - is preferred • Desire to work with a variety of employees with varied backgrounds

🏖️ Benefits

• health insurance • 401k options • paid vacation based on years of service (15 days' accrual at start) • paid holidays • paid sick leave • commuter benefit program • opportunity to take one undergraduate course tuition free each semester