Account Manager, Publisher Success

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Mediavine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

☁️ SaaS

📱 Media

SaaS • Media

Mediavine is an exclusive, full-service ad management company and ad tech platform built for content creators and publishers. It helps bloggers and creators maximize ad revenue and site performance through programmatic advertising, video monetization, analytics and optimization tools, and hands-on support. Mediavine also provides advertisers with brand-safe, high-quality inventory as a major Comscore-ranked media property reaching millions of monthly unique visitors.

📋 Description

• Manage an established portfolio of publishers, focusing on retention and growth. • Take on new accounts, build rapport, and foster trust and long-term partnerships. • Proactively assess potential risks of churn and implement solutions to ensure ongoing success. • Advocate for publisher needs, addressing feature and data requests, reporting, and tools. • Use cohort data, trend analysis, and projections to provide tailored recommendations. • Deliver periodic business reviews and performance reports. • Maintain consistent and personalized communication with each publisher. • Monitor client social accounts to celebrate publisher successes and milestones. • Collaborate with Support Specialists and Engineers to resolve day-to-day issues. • Surface trends across accounts, ensuring key information is shared and escalated when necessary. • Maintain expert-level knowledge of Mediavine’s products and services to suggest relevant features. • Track and analyze performance results to identify opportunities for improvement. • Perform other duties as assigned.

🎯 Requirements

• 2+ years of experience in Customer Success or a related field • Mediavine experience preferred • Experience working remotely in a distributed team environment • Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships • Strong proficiency with Google Suite • Experience with communication platforms like Slack • Experience working with a CRM such as Hubspot, Salesforce, etc • Initiative and a drive to go above and beyond for each publisher • Strong critical thinking and analytical skills to tailor recommendations effectively • Excellent time management and organizational skills, capable of handling multiple tasks • Exceptional written and verbal communication skills • A positive attitude, strong work ethic, and a commitment to teamwork • The ability to present data persuasively and make informed recommendations • Availability to travel to on-site locations for team retreats and the annual all hands events approximately 20% of the time

🏖️ Benefits

• 100% remote • Comprehensive benefits including Health, Dental, Vision and 401k match • Generous paid time off • Wellness and Home Office Perks • Up to 12 weeks of paid Parental Leave • Inclusive Family Forming Benefits • Professional development opportunities • Travel opportunities for teams, our annual All Hands retreat as well as industry event