Customer Service Representative – Government Products

🔥 1 hour ago

🌾 Nebraska, Minnesota, +2 more states – Remote

🌾 Nebraska – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $33.3k - $41.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Medica

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare Insurance • Non-profit

Medica is a nonprofit health plan and insurer with over 50 years of experience that provides individual & family plans, Medicare, Medicaid, and employer-provided health plans. It offers member services and tools for finding providers, managing benefits and claims, wellness programs, and community-focused initiatives through the Medica Foundation to advance health equity.

📋 Description

• Serve as the primary contact for members to resolve service inquiries for claims, enrollment, billing, pharmacy, and interpreting contracts • Provide exceptional levels of service satisfaction • Engage in the service recovery process to assist members in complex situations • Collaborate with the team and support each other in dealing with customer issues • Attend 4-6 weeks of paid training and receive continuous support for professional growth

🎯 Requirements

• High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement • 2+ years of customer service experience • Excellent verbal and written communication skills • Ability to deliver high quality service to Medica's members • Advanced ability to multi task and manage time efficiently • An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms • Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment

🏖️ Benefits

• Competitive medical insurance • Dental insurance • Vision coverage • Paid time off • Holidays • Paid volunteer time off • 401K contributions • Caregiver services