Medtronic
10,000+ employees
Founded 1949
⚕️ Healthcare Insurance
Healthcare Insurance • Medical Devices
Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.
Principal Customer Contract & Payment Specialist, Neuroscience Shared Services
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Medtronic
10,000+ employees
Founded 1949
⚕️ Healthcare Insurance
Healthcare Insurance • Medical Devices
Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.
📋 Description
• Serve as a subject matter expert (SME) for customer contracting and payment processes • Lead or support process improvement initiatives to enhance efficiency, accuracy, compliance, and scalability within contracting and payment workflows • Develop and implement standard operating procedures, job aids, and best practices to ensure consistent execution across the organization • Partner with Compliance, Legal, Finance, and Marketing to ensure activities align with regulatory requirements, Sunshine Act reporting, and internal policies • Conduct quality reviews and trend analysis to identify risks, recurring issues, and opportunities for operational improvement • Support system enhancements, testing, and implementation activities related to contract and payment management platforms • Provide training, onboarding, and ongoing support to team members and business partners on contracting and payment processes • Develop and maintain reporting dashboards or metrics to monitor workload, turnaround times, compliance adherence, and operational performance • Facilitate cross-functional alignment on contracting and payment processes, helping to standardize practices across business units • Lead or support large-scale projects or initiatives, including process transitions, system implementations, or operational transformations • Proactively identify operational risks and compliance considerations and recommend mitigation strategies • Act as a key liaison between shared services and business stakeholders, ensuring clear communication and effective issue resolution • Receive and process requests to create contract records as well as payments
🎯 Requirements
• Bachelor’s degree required • Minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience • Experience working with non-sales contracts or in a contract-related capacity • Experience with contract management, payment processing, or shared services operations in a large, matrixed organization • Demonstrated experience leading cross‑functional projects or process improvement initiatives • Experience working with healthcare compliance requirements, including the U.S. Sunshine Act, global transparency reporting, or HCP engagement policies • Familiarity with enterprise workflow or project management tools • Experience supporting or participating in system implementations, enhancements, or user acceptance testing (UAT) • Advanced data analysis and reporting skills • Knowledge of financial processes, including invoicing, accruals, and vendor payment workflows within systems such as SAP • Experience developing standard operating procedures (SOPs), job aids, or training materials • Familiarity or background in audit support, compliance monitoring, or internal controls within a regulated industry • Ability to mentor or provide functional guidance to team members or business partners • Experience working with U.S. and international healthcare professional (HCP) contracting requirements
🏖️ Benefits
• Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan
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