Medical Operations Manager – Regulatory & Escalations

🕒 February 13

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MEDvidi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

⚕️ Healthcare Insurance

☁️ SaaS

💰 $2.8M Seed Round on 2022-09

Healthcare Insurance • Mental Health • SaaS

MEDvidi is an online mental health treatment center aiming to make professional care accessible and affordable for everyone. The healthcare experts at MEDvidi provide personalized treatment plans for a variety of mental health conditions, including ADHD, anxiety, depression, insomnia, and OCD. With services that include initial assessments, ongoing support, and medication management through virtual consultations, MEDvidi seeks to enhance mental wellness with compassionate care tailored to individual needs.

📋 Description

• Serve as the primary point of contact for providers and internal teams regarding telehealth regulations, DEA requirements, PDMP, licensure, prescribing standards, and internal Medical Operations policies • Interpret regulatory and policy requirements and provide clear, practical guidance that supports compliant care delivery without unnecessary escalation • Identify recurring questions or areas of confusion and proactively recommend SOP updates, training needs, or workflow refinements to reduce operational friction • Lead initial investigation, triage, and resolution of operational, clinical, or compliance-related issues raised by providers, support teams, or internal stakeholders • Act as a trusted operational partner to providers by ensuring timely, accurate responses to day-to-day questions impacting workflows, documentation, prescribing, and care delivery • Directly supervise and manage the Provider Administrative Support Team, including offshore or overseas administrative assistants, in partnership with HR • Maintain and continuously improve Medical Operations SOPs, decision trees, and escalation protocols in alignment with current regulations and internal standards • Participate in a rotating weekend on-call schedule to support operational continuity and timely issue resolution

🎯 Requirements

• 5+ years of experience in medical operations, clinical operations, regulatory operations, or telehealth environments • Bachelor’s degree in Healthcare Administration, Business, or related field, Master’s degree a plus • Strong working knowledge of HIPAA, DEA regulations, state licensure requirements, PDMP, and telehealth compliance frameworks, mental health experience preferred • Proven ability to investigate issues, synthesize facts, and recommend clear resolutions independently • Experience supervising and managing support teams, including offshore or overseas staff, with HR partnership • Highly organized, detail-oriented, and comfortable managing multiple concurrent issues in a fast-paced environment • Familiarity with EHR and CRM platforms and telehealth operational tools

🏖️ Benefits

• Coverage and On-Call Support • Health insurance • Professional development opportunities