Director of Strategic Operations

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🕒 April 6

🏄 California – Remote

🏄 California – Remote

💵 $100k - $150k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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MedZed

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤝 B2B

⚕️ Healthcare Insurance

🌍 Social Impact

💰 $6M Venture Round - MedZed on 2021-10

B2B • Healthcare Insurance • Social Impact

MedZed is a care navigation and outreach company that locates, engages, and manages care for high-risk, hard-to-reach individuals—especially Medicaid members—with unmanaged clinical conditions and unmet social needs. Using locally based Navigators with lived experience, MedZed delivers hands-on, in-person and remote care management to reconnect members to primary, specialty, behavioral health and social services, close care gaps, and reduce avoidable emergency and inpatient use. The company partners with health plans and community organizations across multiple states to improve outcomes and lower costs for vulnerable populations.

📋 Description

• Instill and Drive Member-Centric Workflows: Lead the design and implementation of workflows that prioritize member outcomes through collaboration throughout the organization, informed by a deep understanding of our customer contract requirements. Ensure that strategies align with the organization’s member-centered focus, maintaining the highest standards of member care, safety, and satisfaction. Develop measures to ensure compliance outcomes are being met and company maximizes customer bonus opportunities. • Implementation Project Management: Partner with the CFO, Clinical team and CGO to ensure new initiatives optimize operational efficiency, support financial sustainability, and align with long-term strategic objectives. This includes driving cost savings, enhancing profitability, designing new workflows, and supporting the execution of identified growth opportunities. Collaborate with the business development team to project manage new customer implementations through operating, reporting and technology lens from deal iteration through 90-day post launch. Ensure operations team understands contract terms and measurement criteria. • Process Optimization: Collaborate with all functional areas to identify inefficiencies, implement streamlined workflows, and drive continuous improvement projects that enhance both operational efficiency and member care. Monitor the outcomes of these initiatives, adjusting as needed to ensure alignment with our values, improve care quality, elevate member experience, and deliver financial results. Focus on refining processes to support long-term organizational objectives and operational goals. • Training and Support: Collaborate with Learning and Development, Clinical and Quality teams to ensure that company employees effectively adopt new processes, tools, and strategies. Support development and delivery of training programs that equip teams with the knowledge and skills necessary to implement new initiatives. Foster a culture of continuous learning by ensuring that team members have the resources, support, and opportunities for professional growth, empowering them to excel in their roles. • Enforce Data-Driven Decision-Making: Leverage internal and external data to identify trends, areas for improvement, and opportunities to enhance member care and reduce costs. Require that decisions are based on sound data, ensuring that every strategy is grounded in evidence and operational rigor, and supports organizational goals.

🎯 Requirements

• Bachelor’s or master’s degree in healthcare administration, Public Health, Business Administration, or a related field • 5+ years of experience in healthcare management, project management, or a similar role focused on strategic initiatives and cost-reduction in healthcare settings • Proven ability to align strategic efforts with organizational values • Strong analytical and problem-solving skills with the ability to translate data into actionable insights and decisions • Excellent communication, interpersonal, and collaboration skills • A curious nature and relentless drive for excellence • Experience with healthcare IT systems, Electronic Health Records (EHR), Project Management Workflow systems, etc. • Experience with California Medi-Cal health plans and CalAIM Housing requirements • Familiarity with Salesforce, housing documentation systems, and health plan portals. • Strong data and reporting skills with experience tracking KPIs and performance metrics.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Bonuses