Mercy
10,000+ employees
Founded 1886
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
Patient Service Representative
🔥 5 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Mercy
10,000+ employees
Founded 1886
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
📋 Description
• Greet patients and verify patient identity in a prompt, courteous, and professional manner • Manage incoming phone calls and respond to patient inquiries effectively • Perform patient check-in, check-out, and appointment scheduling activities • Create and maintain patient records within Epic and other electronic health record systems • Process mail, scanning, RightFax documentation, copying, and other administrative tasks • Maintain accurate electronic health records and ensure chart accuracy • Balance and reconcile cash drawers daily according to established procedures • Demonstrate working knowledge of office and clinic equipment, including computers, scanners, fax machines, copiers, calculators, and credit card processing equipment • Review department communications promptly and actively participate in team meetings and process improvement initiatives • Support the implementation of new Epic enhancements and workflow changes • Maintain a safe, clean, and welcoming environment while following Infection Control Guidelines • Adhere to Mercy safety policies and report incidents according to established procedures • Protect patient confidentiality and comply with all privacy and security requirements • Perform additional duties and special projects as assigned
🎯 Requirements
• High school diploma or equivalent required • Strong verbal and written communication skills • Excellent customer service skills • Proficiency with basic computer applications, data entry, and word processing • Strong attention to detail and accuracy when handling patient information and documentation • Ability to maintain confidentiality and comply with privacy policies and procedures • Ability to adapt to changing priorities and work effectively in a fast-paced environment • Must successfully attend and complete Clinic Core Front Desk Training following hire • One year of medical office, healthcare, patient access, or related administrative experience preferred • Experience working with Epic or other electronic health record systems preferred
🏖️ Benefits
• medical, dental, and vision coverage • paid time off • tuition support • matched retirement plans for team members working 32+ hours per pay period
Apply NowSimilar Jobs
🕒 6 days ago
Scheduling patient appointments and managing documentation for a healthcare service provider. Handling patient inquiries and ensuring quality service in a fully remote role.
