MERS Specialist

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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MetaSource

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

💸 Finance

🏛️ Government

SaaS • Finance • Government

MetaSource is a digital transformation company specializing in intelligent document processing (IDP) and AI-driven process management. The company offers a range of services designed to automate and streamline business processes, including digital mailrooms, document management, compliance services, and business process automation solutions. With over 30 years of experience, MetaSource serves a variety of industries including financial services, government, healthcare, and transportation. Its solutions help organizations reduce manual tasks, improve efficiency, and achieve regulatory compliance, making business operations more efficient and cost-effective.

📋 Description

• Provides Tier 1 support for MERS-related applications, including troubleshooting issues • Assisting clients with system navigation • Escalating complex cases when necessary • Completes MERS Annual Reviews as a third-party auditor, ensuring accuracy and compliance within required timeframes • Collaborates with MERS members to ensure monthly data reconciliation standards are met using the mintrak2 system • Monitors and responds to client requests via the MERS Services email box, providing timely resolutions for application support inquiries • Maintains up-to-date knowledge of process and regulatory changes, as well as MERS guidelines related to MERS requirements • Identifies gaps in member processing and provide recommendations to correct deficiencies related to MERS compliance • Assists with onboarding and implementation of new clients, including initial application setup and troubleshooting • Supports monthly client reporting needs, reviews for discrepancies, and ensuring data accuracy and compliance

🎯 Requirements

• High school diploma or GED • 3+ years of experience in mortgage loan processing, servicing, or application support • Strong knowledge of MERS compliance requirements • Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred • Experience working with large data sets and performing data reconciliation • Ability to read and interpret documents such as company policies • Ability to write reports and client correspondence • Previous experience working with clients/customers in a support or service role • Excellent communication skills across all levels of staff • Proficiency in Microsoft Office, with advanced knowledge of Excel and Word

🏖️ Benefits

• Benefits eligible including Medical • Dental • Vision • Time Off • 401(k) Retirement plan