Product Knowledge Operations Manager

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Momentus Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Momentus Technologies is a company that provides a cloud-based event and venue management software platform designed for convention centers, corporate and university campuses, stadiums and arenas, performing arts centers, conference centers, and other specialized venues. Their product suite (Momentus Enterprise, Momentus Elite, Momentus WeTrack) centralizes booking, scheduling, operations, resource and risk/incident management, CRM, payments, and analytics to help venues increase bookings, streamline operations, improve revenue, and deliver safe, efficient events. The platform targets mid-to-large organizations and emphasizes real-time coordination across departments, reporting, and scalability.

📋 Description

• Build and Own the Product Knowledge Base: Design the retrieval architecture, automate and curate content. • Elevate Documentation Operations: Own release notes, help content, and maintain high-quality documentation. • Treat Docs as Code: Implement versioning and automation in documentation processes. • Serve Product Marketing and GTM: Run discovery sessions and maintain integration surfaces with existing connectors.

🎯 Requirements

• 4-5 years in a Senior Technical Writer or Manager of Documentation role at a B2B SaaS company. • Experience building AI-assisted content workflows. • Strong understanding of retrieval, prompt design, and context engineering. • Experience or readiness to manage at least one direct report. • Familiarity with Atlassian products (Jira, Confluence). • Bonus for experience with Docusaurus, ReadMe, GitBook, or similar docs-as-code platforms.

🏖️ Benefits

• Comprehensive medical, dental, & vision insurance. • Exceptional 401k Match: Momentus will match 80% of your first 10%. • Unlimited Time Off: Rest and recharge on your terms. • Remote Work: We value our global team and proudly offer the freedom to work remotely. • Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues. • Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning.