Membership Growth Specialist

🕒 May 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

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Monarch

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS

Monarch is a concierge practice platform that partners with OB/GYNs and physicians dedicated to comprehensive women's health, enabling them to transition to membership-based care. The company provides operational, financial, marketing, and clinical-education support—plus patient services like virtual urgent care—so clinicians retain clinical autonomy while building sustainable, unrushed practices focused on deeper patient relationships and improved outcomes.

📋 Description

• Drive patient enrollment and panel growth during physician transitions • Manage outreach strategy and patient engagement across assigned practices • Monitor conversion pacing, funnel progression, and enrollment activity • Identify opportunities to improve outreach effectiveness and patient conversion • Serve as a trusted guide for patients navigating the transition to membership care and communicate the value of the membership model with empathy, confidence, and clarity • Conduct patient outreach via phone, text, email, and in-person engagement and use effective "nurture" techniques - creating necessary touchpoints without being overbearing or pushy • Address patient questions, concerns, and overcome objections thoughtfully and professionally • Deliver a high-touch, hospitality-oriented patient experience • Work onsite within physician offices during active transitions • Build strong relationships with physicians and staff • Help create alignment, readiness, and enthusiasm within the practice • Reinforce patient messaging and transition workflows with office teams • Identify friction, communication gaps, or workflow issues quickly • Operate as an embedded field operator during practice transitions • Surface operational risks, patient feedback, and transition insights quickly • Collaborate closely with other leadership responsible for the transition • Adapt workflows and engagement strategies based on physician and office dynamics • Help ensure transitions are executed with consistency and excellence • Capture recurring patient questions, objections, and feedback • Identify opportunities to improve workflows, communication, and conversion strategy • Contribute actively to evolving Monarch’s transition playbooks and operating systems • Share learnings and best practices across the Membership Growth Lead team.

🎯 Requirements

• 3+ years of experience in a relationship-driven, client-facing, hospitality, healthcare, sales, or customer experience role • Demonstrated ability to build trust during a sales process • Exceptional verbal and written communication skills • Strong emotional intelligence and interpersonal instincts • Highly organized with the ability to manage multiple priorities simultaneously • Self-directed with strong ownership and urgency • Comfortable operating independently in fast-moving environments • Ability to use multiple technologies and systems • Willingness to travel up to 50% • Preferred: Experience in concierge medicine, women’s health, healthcare operations, luxury hospitality, customer success, patient engagement, or premium service environments • Preferred: Experience with membership enrollment, consultative sales, or relationship management • Preferred: Experience working with physicians or medical practices • Preferred: Familiarity with CRM systems, outreach workflows, or pipeline management • Preferred: Passion for women’s health, preventive medicine, and personalized care.

🏖️ Benefits

• Competitive compensation • Performance incentives • Benefits • Growth opportunities