Settlement Operations Analyst

Job not on LinkedIn

🔥 6 minutes ago

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $65k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Mudflap

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

💸 Finance

🤝 B2B

💰 Pre Seed Round on 2018-11

Transport • Finance • B2B

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

📋 Description

• Research and resolve settlement-related issues, including expired or canceled fuel codes, out-of-balance accounts, adjustments, refunds, chargebacks, and other transaction discrepancies. • Manage and respond to settlement-related tickets through Zendesk, providing clear, accurate, and timely updates to merchant partners and fuel code/fleet card users. • Investigate transaction and account data across internal tools to ensure information is accurate and payments are processed correctly. • Partner cross-functionally with Finance, Support, Account Management, Product, Engineering, and other teams to resolve complex account or transaction issues. • Educate newly onboarded merchant partners on how to navigate Mudflap’s merchant dashboard and understand relevant settlement processes. • Provide professional, thoughtful, and above-and-beyond support while resolving requests within the expected 5-business-day SLA. • Identify recurring issues, document findings, and recommend process improvements to improve accuracy, efficiency, and partner experience. • Leverage AI tools, including ChatGPT, to improve efficiency, support daily workflows, and identify opportunities to strengthen Settlement Operations processes. • Support ad-hoc settlement operations work, including Mudflap card transaction reviews, reconciliation tasks, reporting, and other operational needs as they arise.

🎯 Requirements

• Comfortable working with spreadsheets, internal systems, ticketing platforms, and transaction-level data; intermediate Excel or Google Sheets experience is a plus. • 2+ years of experience owning claims, cases, or support tickets from intake through resolution, including documentation, follow-up, and escalation when needed. • Strong attention to detail, with the ability to identify discrepancies, validate information, and follow through to resolution. • Able to manage multiple priorities, organize a queue of time-sensitive requests, and meet deadlines without sacrificing accuracy. • Strong written and verbal communication skills, with the ability to explain payment or account-related issues clearly and professionally. • Analytical and curious, with the ability to investigate issues, identify patterns, and determine when to escalate. • Comfortable working independently while also collaborating closely with teammates and cross-functional partners. • Thrives in a fast-paced, “all hands on deck” environment where priorities may shift and flexibility is important. • Able to build strong working relationships with internal teams such as Finance, Support, Account Management, Product, and Engineering. • Experience using AI tools (e.g., ChatGPT, Claude, or similar) to improve productivity, analyze information, or streamline workflows is a plus. • Prior experience in payments, fintech, finance operations, reconciliation, customer support operations, or merchant services is a plus.

🏖️ Benefits

• Commuter benefits to ease your travel • Lunches and snacks to keep you fueled • A collaborative, high-growth environment where you’ll work closely with talented teammates across the company • Multiple health benefit options • Responsible Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!)