Customer Operations Engineering Lead

🕒 April 27

🏄 California – Remote

🏄 California – Remote

💵 $144k - $215k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Muon Space

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🚀 Aerospace

🔬 Science

💰 $25M Series A on 2022-08

Aerospace • Science • Environment

Muon Space is a company that designs, builds, and operates low Earth orbit (LEO) satellite constellations optimized for Earth intelligence missions. They provide integrated technology solutions through their innovative Muon Halo technology stack, which enables rapid deployment and superior performance of satellite constellations. Muon Space offers a three-phase approach to satellite constellation development, focusing on mission architecture, hardware and software integration, and efficient operation. Their expertise in aerospace engineering and Earth intelligence contributes to addressing global challenges such as climate change and resource management. The company collaborates with government and private sectors to deliver advanced geospatial intelligence and weather data solutions.

📋 Description

• Lead customer focussed collection planning, schedule deconfliction, and reporting activities within the Satellite Operations Team • Ensure timely data collection and delivery across Muon’s missions according to customer requirements • Coordinate with internal stakeholders and customers to ensure appropriate prioritization of collection activities • Development of standard collection planning, performance monitoring, and reporting processes that scale across Muon’s current and future missions • Perform capacity planning for the Customer Operations team and develop onboarding and training programs for future hires • Ensure customer inquiries are addressed accurately and according to the required response time

🎯 Requirements

• 7+ years of experience in a customer facing technical role such as technical account management, solutions architecture, or professional services • Experience in a leading teams with a track record of hiring, mentoring, and scaling to meet business needs • Demonstrated ability creating customer focussed processes and strategies that are scalable in a high growth environment • Experience managing relationships with sophisticated customers in a demanding environment (e.g. defense, aerospace, or government) • Strong communication and teamwork skills with the ability to articulate complex technical concepts to both technical and non-technical audiences • Excellent time management and organization skills • Excited to work in a fast-paced environment with new challenges each week • Willingness to obtain a clearance

🏖️ Benefits

• medical, dental, and vision insurance • 401k retirement plan • short & long term disability and life insurance • three weeks paid vacation for new employees • 12 paid holidays • unlimited sick time • paid parental leave