Angel Host
11 - 50 employees
🏠 Real Estate
🏪 Marketplace
☁️ SaaS
💰 Seed Round on 2021-08
Real Estate • Marketplace • SaaS
Angel Host is a company specializing in revenue management and listing optimization for vacation rental property owners. They use data-driven insights and advanced algorithms to implement dynamic pricing strategies that maximize revenue and occupancy rates for properties across various online travel agencies. Their services include continuous listing optimization, strategic content creation, and expert-driven pricing strategies to ensure that rental properties stand out in competitive markets. With over 20 years of experience in the hospitality industry, Angel Host helps property managers enhance their earnings and streamline operations by leveraging technology and professional expertise.
Guest Services Agent – Short Term Rental, LATAM
🔥 28 minutes ago
🗣️🇪🇸 Spanish Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Angel Host
11 - 50 employees
🏠 Real Estate
🏪 Marketplace
☁️ SaaS
💰 Seed Round on 2021-08
Real Estate • Marketplace • SaaS
Angel Host is a company specializing in revenue management and listing optimization for vacation rental property owners. They use data-driven insights and advanced algorithms to implement dynamic pricing strategies that maximize revenue and occupancy rates for properties across various online travel agencies. Their services include continuous listing optimization, strategic content creation, and expert-driven pricing strategies to ensure that rental properties stand out in competitive markets. With over 20 years of experience in the hospitality industry, Angel Host helps property managers enhance their earnings and streamline operations by leveraging technology and professional expertise.
📋 Description
• Handle all guest and traveler inquiries from the moment they make their first request to the moment they leave a raving review of their stay • Reply to all Guest inquiries within a very short delay, researching for the best answers when needed • Respond in writing to a high volume of inquiries and questions from travelers around the world using our Property Management Software and advanced automation tools • Solve any issues that Guests might have before, during, or after their stay • Ensure quick and efficient communication with potential guests to convert their inquiries into confirmed Bookings • Record payments for additional services, claims, and refunds when applicable • Ensure post-stay reviews are replied to
🎯 Requirements
• At least 3 years of experience in Guest Services or in an area where you had to communicate with clients and/or customers via online chat, email, text • Relevant Vacation Rental Management and/or Travel/Tourism/Hospitality experience • Superb writing skills in English and Spanish • Comfortable working a 40-hour workweek on a Mountain or Pacific Time schedule, with 8-hour shifts from 4:00 PM to 12:00 AM • Experience in crisis management and turning unhappy guests into loyal customers • Incredibly positive attitude • Strong initiative • Strong organizational and time-management skills • Experience with Guesty and HubSpot is a plus • Passion for using the latest technologies
🏖️ Benefits
• A competitive base salary with annual reviews and opportunities for growth • Paid time off + all national holidays • Full-time, 40-hour workweek based on Mountain or Pacific Time, with 8-hour shifts from 4:00 PM to 12:00 AM (including a 1-hour break), two rotating days off per week • Freedom to work from home or from anywhere where you can have reliable wifi and a dedicated working space • Monthly allowance for Internet + Computer Usage + Private Health Insurance • Up to 3 days of paid time off to volunteer in the charity of your choice through “Angels Care,” our plan for giving back to the community
Apply Now
