State of Florida
10,000+ employees
🏛️ Government
đź“š Education
Government • Education • Healthcare
State of Florida is the official government entity for the state of Florida, overseeing a variety of departments focused on public administration and services. It encompasses various agencies such as health care, education, environmental protection, transportation, and public safety. The State of Florida aims to provide comprehensive services and management for the community, offering employment opportunities across numerous sectors.
Call Center Operations Representative
Job not on LinkedIn
đź•’ August 29, 2025
🏢🏡 Jacksonville – Hybrid
đź’µ $17 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
đź“ž Call Center Representative
🚫👨‍🎓 No degree required
🗣️🇪🇸 Spanish Required
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State of Florida
10,000+ employees
🏛️ Government
đź“š Education
Government • Education • Healthcare
State of Florida is the official government entity for the state of Florida, overseeing a variety of departments focused on public administration and services. It encompasses various agencies such as health care, education, environmental protection, transportation, and public safety. The State of Florida aims to provide comprehensive services and management for the community, offering employment opportunities across numerous sectors.
đź“‹ Description
• Primary function: provide support services related to government assistance eligibility in a call center setting • Process a broad range of customer service activities and enter information into a computer-based eligibility system • Conduct phone interactions with customers and provide referrals to other agencies and resources • Educate customers on the benefits of My ACCESS Account; resolve EBT ACCESS card issues • Ensure electronic case records are documented thoroughly and properly • Comply with laws, rules, regulations, policies, and program requirements
🎯 Requirements
• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility • Ability to attend an 8 - 12-week mandatory paid training course • Preference for bilingual in Spanish/English or Creole/English • US citizenship requirement • Selective Service System registration • Background screening including state and national criminal history checks; fingerprinting • Willingness to work from the official office location with potential to work remotely based on performance
🏖️ Benefits
• State of Florida total compensation package (details at www.mybenefits.myflorida.com)
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