Patient Experience QC Analyst

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $62.8k - $78.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Analyst

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Drive collaboration and coordination with cross-functional teams, including programmers, engineers, and management. • Track team progress and deliver detailed status reports, including KPIs and performance data. • Participate in CAPA reviews to identify training and process improvement opportunities. • Support patient-focused teams with quality improvement, tracking, and performance projects. • Create and maintain documentation such as SOPs and protocols. • Partner with management and data analysts to identify new process improvement opportunities. • Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams. • Follow established protocols when delivering feedback to Patient Experience agents and leadership.

🎯 Requirements

• Bachelor’s degree or equivalent required • 2+ years of call center QC experience • 5+ years of additional professional experience

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for Natera employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program!