Manager, Student Loan Origination Operations

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

⚪️ Entry-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Navient

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2014

💸 Finance

📚 Education

💳 Fintech

Finance • Education • Fintech

Navient is a company providing technology-enabled education finance and business processing solutions. They offer services such as student loan servicing and refinancing, education financing, scholarships, and various financial solutions aimed at simplifying financial lives and helping individuals save time and money. Navient's portfolio includes business processing solutions like customer care, transportation asset recovery, and payment processing. The company's efforts are focused on solving financial challenges with a commitment to social responsibility and a performance-driven culture.

📋 Description

• Own the fraud operations framework for the SLO product, including prevention strategy, case management oversight, and control execution. • Lead day-to-day fraud operations, complex investigations, escalation protocols, and issue resolution to protect business and customer experience. • Evaluate fraud trends, emerging risks, and control effectiveness, and recommend enhancements to policies, workflows, and detection strategies. • Maintain fraud reporting, loss trends, and key risk indicators to inform leadership decisions and regulatory readiness. • Lead, coach, and develop high-performing leaders and team members across customer service, fraud operations, and conversion management. • Direct organizational design, workforce planning, succession planning, onboarding, performance management, and career development to support business growth and service excellence. • Establish performance expectations, accountability standards, and development plans to drive achievement of service, risk, and conversion objectives. • Provide governance and performance oversight for third-party partners, including service delivery, quality, compliance, and capacity alignment. • Develop and present executive-level reporting on operational performance, risk trends, customer experience, and conversion outcomes. • Own customer service strategy and operating performance to deliver a consistent, compliant, and high-quality customer experience. • Manage complex escalations, identify root causes, and implement sustainable process improvements to reduce friction and improve outcomes. • Establish and monitor service, quality, and customer satisfaction metrics, and drive corrective actions when performance gaps are identified. • Define and execute outbound conversion strategies that improve application completion, customer engagement, and business performance.

🎯 Requirements

• Bachelor’s Degree- Business, Finance, Management or related field. • 5+ years’ experience in customer service, fraud operations, and/or conversion management. • 1+ years in a leadership role. • Strong analytical, decision-making, and communication skills. • Experience with CRM, fraud detection, and data analysis tools (e.g., Zendesk, Alloy, Tableau, SQL). • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities. • Knowledge of compliance regulations and best practices in customer service and fraud prevention. • Experience overseeing vendor or third-party partner performance, including service delivery, quality, and compliance expectations.

🏖️ Benefits

• company‑funded HSA contributions • automatic 401(k) enrollment with a dollar‑for‑dollar match up to 5% • access to paid parental leave • fertility and family‑building support • virtual health and wellness resources • paid time off that begins accruing on Day 1 • My Day and paid company holidays • Medical, dental, and vision coverage for eligible employees and dependents, with access to health advocacy support • A 401(k) plan with employer match to support long‑term financial security • Company‑paid basic life insurance and short‑ and long‑term disability coverage • Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic‑condition support • Family planning resources • Pet insurance • Learning, development, and career growth opportunities through tuition reimbursement and our e-learning platform