Customer Service Sales Representative

Job not on LinkedIn

🕒 July 1

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Provide end-to-end support for customers/communities to ensure a positive experience • Establish and build rapport while promoting effective relationships • Handle various types of customer inquiries and actively put the customer needs at the center of all interactions • Communicate effectively through various platforms including SMS, chat, email, and phone • Resolve customer complaints/concerns through active listening, empathy, professionalism and problem solving • Assist customers in discovering their needs and offering additional products and services to satisfy those needs

🎯 Requirements

• Some High School Coursework • 0-2 Years relevant work experience • Ability to communicate in a warm and friendly manner through verbal and written means via various platforms: SMS, chat, email or phone • Must be flexible to work any assigned shift • Demonstrates the functional skill to troubleshoot and resolve technical problems

🏖️ Benefits

• 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics • Best-in-class Benefits to eligible employees • array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality