Nebulon
51 - 200 employees
Founded 2018
âď¸ SaaS
đ˘ Enterprise
đ Cybersecurity
SaaS ⢠Enterprise ⢠Cybersecurity
Nebulon is a cloud-based software company that focuses on delivering smart infrastructure solutions. With a team of experienced engineers, Nebulon aims to enhance on-prem application infrastructure with a cloud-managed experience, offering efficiency and security for data centers and edge computing environments. Their pioneering technology includes cyber-resilient infrastructure and converged infrastructure services.
Help Desk Technician
Job not on LinkedIn
đ July 28, 2025
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Nebulon
51 - 200 employees
Founded 2018
âď¸ SaaS
đ˘ Enterprise
đ Cybersecurity
SaaS ⢠Enterprise ⢠Cybersecurity
Nebulon is a cloud-based software company that focuses on delivering smart infrastructure solutions. With a team of experienced engineers, Nebulon aims to enhance on-prem application infrastructure with a cloud-managed experience, offering efficiency and security for data centers and edge computing environments. Their pioneering technology includes cyber-resilient infrastructure and converged infrastructure services.
đ Description
⢠Help Desk Technician at Nebulon Dynamics, a leading engineering firm. ⢠First line of support for technical issues via phone, email, or chat. ⢠Monitor system performance and proactively identify potential issues. ⢠Train staff on new software and hardware, creating documentation. ⢠Ensure positive, professional, and solution-focused customer service. ⢠Manage hardware and software inventory, assisting with procurement.
đŻ Requirements
⢠Education: Associate's degree in IT, Computer Science, or a related field (or equivalent experience). ⢠Experience: 2+ years of experience in a help desk or technical support role. ⢠Experience supporting Windows, macOS, and basic networking. ⢠Technical Skills: Familiarity with help desk software and remote desktop tools. ⢠Understanding of IT security practices and data privacy. ⢠Basic knowledge of networking (VPNs, firewalls, routers). ⢠Soft Skills: Excellent problem-solving and troubleshooting abilities. ⢠Strong verbal and written communication skills. ⢠Patience and a customer-first attitude.
đď¸ Benefits
⢠Competitive Pay & Benefits: Including health, dental, vision, and 401(k) with company match. ⢠Flexible Work Environment: Fully remote, with the flexibility you need to thrive. ⢠Growth Opportunities: We invest in our people, offering training, mentorship, and career development. ⢠Positive Culture: Join a supportive team that values your contributions and celebrates your successes. ⢠Work-Life Balance: Generous PTO, parental leave, and wellness initiatives to help you stay balanced and refreshed.
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