Regional Product Support Manager – Eastern Region

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina, South Carolina – Remote

🌲 North Carolina – Remote 🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

New Flyer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded N/A

🚗 Transport

⚡ Energy

🔧 Hardware

Transport • Energy • Hardware

New Flyer is a leading company specializing in the manufacture of transit buses, including zero-emission battery-electric and fuel cell-electric models, hybrid-electric, compressed natural gas, and clean diesel buses. They offer advanced mobility solutions and infrastructure support for sustainable transportation projects. New Flyer is part of the NFI Group, which includes several brands focused on automotive and transit services. Their innovations include telematics technology and virtual tours of their cutting-edge bus models. With a strong commitment to environmental and social governance, New Flyer supports projects from initial design through implementation.

📋 Description

• Responsible for the overall customer service support for an assigned territory. • Ensuring customer satisfaction through proper planning and implementation of a support plan which includes resources to achieve company objectives. • This includes acceptance of vehicles, warranty review, retrofit completion and ensuring company policies are closely adhered to. • Maintain employee compliance with field service and customer processes to ensure a safe working environment within territory. • Understand and utilize New Flyer Core values as a guideline for conducting all New Flyer business within and external to New Flyer. • Assist customers in accepting new bus deliveries within 15 days of arrival onsite by repairing defects, expediting parts, and general liaison with the customer’s management team. • During the production and acceptance process, work closely with CPM/Production/Quality to ensure NF Team calibration and appropriate feedback, as well as provide updates in the formal AWIP call each week. • Will lead a cross functional service technician team as required to support vehicle from delivery through the life of the bus. • Ensure new customer orders are properly launched with focus on customer introductions, processes, metrics, and relationship. • Work closely with Regional Director to adjust field plans while keeping customer current workload and future bids into account. • Schedule and maintain meeting architecture with customer to ensure all issues are addressed in a timely manner. • Write and submit detailed contact reports to document interactions with customer. • Manage work queues in Oracle OSVC and OSFC to achieve operational goals, including retrofits and customer warranty claim processing. • Resolve customer concerns quickly with reasonable and cost-effective solutions for both customer and New Flyer. • Participate in new bids submissions with Customer Care Bids Team to ensure the right items are priced vs deviated, etc. • Maintain relationship with bus and parts sales teams to ensure clarity of customer concerns, relationship, and challenges. • Work closely with Regional Director(s) to ensure appropriate workload level and process improvements. • Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting. • Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs. • Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting. • Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs. • Other duties as assigned.

🎯 Requirements

• Engineering or Business degree/diploma preferred • 2-year Technical College at minimum or equivalent experience • Minimum 5 years’ experience in transit or applicable Industry • Proficient in all mechanical/electrical systems of transit vehicle • Customer Service experience • Analytical skills • Proficient at MS Office software products • Must be able to work unsupervised. • Self-Motivated • Above average organizational skills with strong emphasis on program management. • Safety Focused • Advanced verbal and oral communication skills

🏖️ Benefits

• Benefits starting day one of employment • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.