Director of BPO – Contact Center Sales

Job not on LinkedIn

🕒 May 29

🐊 Florida – Remote

🐊 Florida – Remote

💵 $80k - $100k / year

⏰ Full Time

🔴 Lead

📞 Call Center Representative

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NexGen Technologies, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

🔒 Cybersecurity

🏛️ Government

☁️ SaaS

Cybersecurity • Government • SaaS

NexGen Technologies, Inc. is a company that specializes in delivering innovative IT transformation services for businesses and government enterprises. With a strong emphasis on cybersecurity, cloud solutions, data analytics, and IT operations, NexGen helps clients enhance their efficiency, security, and scalability. Catering primarily to federal agencies, the company leverages its expertise in modern technologies and agile methodologies to deliver solutions that meet the unique challenges and regulatory demands of government clients. Additionally, NexGen is committed to maintaining high quality standards, demonstrated by its ISO 9001:2015 and CMMI-DEV Level 3 appraisals, while fostering a diverse and inclusive work environment.

📋 Description

• Develop and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies. • Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close. • Identify and prioritize target markets, verticals, and accounts for long-term revenue growth. • Own and exceed quarterly and annual bookings, revenue, and margin targets. • Build, manage, and forecast a high-quality pipeline of enterprise BPO opportunities. • Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams. • Partner with Solution Design, Operations, Finance, and Legal teams to craft scalable, customer-centric outsourcing solutions. • Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies.

🎯 Requirements

• 10+ years of progressive sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services. • Proven track record of closing large, multi-year enterprise outsourcing deals ($5M+). • Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices. • Exceptional communication, negotiation, and executive-level relationship-building skills. • Established network of contacts with leading BPOs (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI). • Experience leading cross-functional teams in solutioning and proposal development.

🏖️ Benefits

• Competitive base salary plus uncapped commission/bonus plan • Professional development support • Industry certifications • Leadership growth opportunities