Senior Customer Success Manager

🔥 2 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $135k - $225k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Nexthink

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

💰 Series D on 2021-02

SaaS • Enterprise

Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.

📋 Description

• Support growth and customer retention in North America • Responsible for a portfolio of strategic enterprise customers • Help guide Customers along their DEX journey • Lead the customer to success in their DEX Journey • Provide support and best practices on getting started with DEXOps • Develop a plan for adoption of DEX into the Customer’s ecosystem • Ensure positive outcomes for customers and solidify long-term partnership with Nexthink • Own and execute a comprehensive customer success plan • Build relationships with key leadership contacts within the CIO organization • Identify, define, track, measure, and share the overall impact and value of Nexthink • Align on account strategy with the broader account team to help deliver on-time renewal • Identify new opportunities for Nexthink through Professional Services engagements • Identify and escalate any critical issue or risk of renewals • Participate in quarterly business reviews with key customer stakeholders • Update CRM database and ensure customer data accuracy and reliability

🎯 Requirements

• 5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts • Ability to drive the DEX Methodology (people, process, technology, communication, value) • Strong business acumen with the ability to use business context to generate creative, pragmatic solutions • Entrepreneurial mindset that enables you to work independently • Technical background or technological savvy to be able to learn Nexthink products and services • Ability to manage and build rapport within all parts of the customer’s hierarchy • Excellent written, oral, and interpersonal communication skills • Organized and structured with the ability to facilitate difficult/complex situations • Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices is preferred • Strong customer-facing and presentation skills • Fluent in English (written as well as verbal)

🏖️ Benefits

• 100% covered company benefits that consist of health, dental, vision • Access to life insurance • Long-term disability • Accidental death/personal loss coverage • Flexible Hours and unlimited vacation • 11 company-paid holidays • 3 extra days for volunteering • Hybrid work model that balances office and remote work • Free access to professional training platforms • Up to 16 weeks of paid leave for birthing parents/primary caregivers • 6 weeks for secondary caregivers • 401(k) plan featuring up to 4% company matching contributions • Bonuses for referring successful hires after three months of continuous employment