Writing Center Learner Labs Manager

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Nightingale Education Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🎯 Recruiter

Education • Recruitment

Nightingale Education Group is a U. S. -accredited nursing workforce developer headquartered in Salt Lake City, Utah, founded in 2010. It works to close health equity gaps by elevating education and employment systems to create a skilled, readily available nursing workforce representative of the communities they serve. Its operating divisions include Nightingale College (higher nursing education), Nightingale Innovations/EvolveU (learning resources and continuing education), and Nightingale Solutions (workforce development and employer partnerships).

📋 Description

• Own the strategic vision, roadmap, and annual priorities for learner labs in alignment with Learner Resources functional Goals. • Translate Learner Resources strategy into lab level initiatives, outcomes, and performance measures. • Lead the design, launch, evaluation, and scaling of learner lab programs, services, and delivery models. • Serve as the primary subject matter leader for learner lab operations and academic support strategy. • Provide direct supervision, coaching, and performance management for learner lab staff. • Set expectations for instructional quality, learner engagement, and workload distribution. • Support hiring, onboarding, training, and professional development of learner lab faculty. • Review faculty level outcomes and address performance, development, or resource needs in partnership with leadership. • Oversee scheduling and capacity planning to ensure appropriate learner coverage across labs. • Ensure efficient, compliant, and learner centered operations across all learner lab services. • Own learner lab performance metrics and accountability for outcomes. • Implement quality assurance processes to ensure consistency, equity, and effectiveness of learner support. • Present learner lab performance updates, insights, and recommendations to senior leadership. • Collaborate cross functionally with faculty, learner success teams, and other functions to address learner needs and improve persistence and completion. • Ensure consistent communication with learners regarding available resources and support pathways. • Represent learner labs in institutional projects, initiatives, and working groups. • Provide direct learner instruction or teaching support only in exceptional circumstances, such as pilot programs, temporary coverage gaps, or quality assurance needs.

🎯 Requirements

• Master’s Degree from an accredited institution is required • Demonstrated two years of experience in an educational environment is required • Competency in web-based communication, platforms as well as Microsoft software systems and tools is required • Demonstrated familiarity with virtual reference services using chat tools, email, and videoconferencing software is required • Demonstrated two years of supervisory experience preferred • Demonstrated experience in resource development is preferred • Demonstrated experience working in teaching or coaching is preferred

🏖️ Benefits

• Nightingale’s commitment to diversity and inclusion • All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.