Northwestern Medicine
10,000+ employees
⚕️ Healthcare Insurance
💊 Pharmaceuticals
🧘 Wellness
💰 $25M Grant on 2018-06
Healthcare Insurance • Pharmaceuticals • Wellness
Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.
Patient Access Specialist, Full time Days
🔥 0 minutes ago
🌽 Illinois, Iowa, +2 more states – Remote
💵 $18 - $27 / hour
⏱ Part Time
🟢 Junior
🟡 Mid-level
🚫👨🎓 No degree required
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Northwestern Medicine
10,000+ employees
⚕️ Healthcare Insurance
💊 Pharmaceuticals
🧘 Wellness
💰 $25M Grant on 2018-06
Healthcare Insurance • Pharmaceuticals • Wellness
Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.
📋 Description
• Consistently practices Patients First philosophy and adheres to high standards of customer service • Responds to questions and concerns • Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary • Maintains patient confidentiality per HIPAA regulations • Provides exceptional customer service to patients • Exceeds all consumer requests and alerts management of issues • Correctly identifies and collects patient demographic information • Interacts with various hospital departments and physicians' offices • Reaches out to patients to schedule appointments • Performs medical necessity checks • Informs patients of financial account issues • Completes out-of-pocket estimations as requested • Provides training and education as needed • Manages work schedule efficiently
🎯 Requirements
• High School diploma or equivalent • 2-3 years customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data-entry/typing • Ability to read, write, and communicate effectively in English • Basic Computer Skills • Ability to type 40 wpm • Ability to multi-task • Customer service oriented • Excellent organizational, time management, analytical, and problem solving skills.
🏖️ Benefits
• tuition reimbursement • loan forgiveness • 401(k) matching • lifecycle benefits
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