Care Navigation Coordinator

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Nox Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

💰 Private Equity Round on 2022-11

Healthcare Insurance

Nox Health is a company that likely cannot be thoroughly described based on the provided text, as it seems there was an error in retrieving detailed information. However, it may be involved in health-related services or technologies based on the name of the company.

📋 Description

• Schedule tele consults, appointments with Medical Managers and acclimation case holders with the Behavioral Care Team. • Prepare and fax documentation for regulated patients. • Resupply eligible patients. • Complete assigned tasks and projects quickly and with consideration to appropriate priority. • Provide general support for tools created with G Suite (or Microsoft Office/Office 365) utilized by staff. • Respond and assist customers with inquiries and/or problem resolution. • Work effectively as a team member. • Communicate effectively via phone, video conferencing, email and text.

🎯 Requirements

• Bachelors degree or equivalent, preferably in a health related field. • Customer service experience in a high volume healthcare environment. • Call Center experience a plus. • Excellent critical thinking skills. • Highly attentive to detail. • Highly competent in understanding general system processes and logic. • Ability to read and understand standard operating procedures and work descriptions in English, which includes HIPAA and system security policies and procedures. • Ability to correspond professionally through email and other applications. • Ability to speak clearly and effectively to employees of the organization, vendors, patients or other practices (over the phone or in-person). • Ability to effectively communicate in a high pressure environment. • Ability to understand medical practice terminology or internal workflow terminology, as needed.