Channel Sales Director

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $159k - $168k / year

⏰ Full Time

🔴 Lead

🤑 Sales

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Observe.AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Observe. AI is an enterprise-grade AI platform focused on conversation intelligence for contact centers. It provides a comprehensive suite of AI-powered solutions, including real-time agent assistance, voice AI for automating complex customer interactions, post-interaction quality assurance (QA), and business analytics. The company's platform empowers contact centers to evaluate customer interactions fully, support agents with real-time guidance, improve customer satisfaction, and boost operational efficiency, all while ensuring compliance. Observe. AI caters to various industries, such as banking, financial services, and healthcare insurance, enhancing sales performance, customer experience, and compliance monitoring.

📋 Description

• Develop and execute a comprehensive regional channel partner strategy in alignment with Observe.ai's overall business objectives • Cultivate and maintain strong relationships with existing channel partners, providing necessary support and resources to ensure their success in promoting Observe.ai solutions • Identify and onboard new channel partners, including Sub-Agents, and Value-Added Resellers (VARs) to expand market reach and drive revenue growth • Collaborate cross-functionally with Sales, Marketing, Product, and Customer Experience teams to align channel efforts with the overall company strategy • Drive partner engagement through regular communication, training, and joint marketing initiatives • Conduct market analysis and identify emerging opportunities, competitive trends, and potential areas for channel expansion • Provide regular reporting and insights to the VP of Channels on channel performance, pipeline development, forecasting and partner feedback • Collaborate with partners to develop joint go-to-market plans, including sales enablement, lead generation, and customer success strategies • Represent Observe.ai at industry events, conferences, and partner meetings to enhance brand visibility and strengthen partner relationships

🎯 Requirements

• Minimum of 7 years of experience in channel management, preferably in the technology or software industry • Proven track record of exceeding channel sales targets and driving partner engagement • Strong understanding of the customer experience (CX) landscape and its importance in driving business outcomes • Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization • Strategic thinker with the ability to develop and execute on long-term channel strategies • Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously • Willingness to travel within the assigned region as needed

🏖️ Benefits

• Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership • Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents • Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best. • Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work. • 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings • Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth • Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs • Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees • Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.