Research Operations Manager – Contract, 3 Months

🕒 June 7

🗽 New York – Remote

🗽 New York – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

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OGC Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

OGC Global is a company focused on enhancing customer experience management through rigorous and vision-led methods. They specialize in maturing Voice of the Customer (VoC) programs, using partnerships with Medallia and Qualtrics to improve customer experience platforms. Their services include market research, where they design surveys and analyze data to support businesses in understanding their markets better. The company also has expertise in business intelligence and data science, employing advanced modeling techniques to draw actionable insights for decision-making. OGC Global works with Fortune 100 companies in various sectors, including financial services and telecommunications, providing solutions that streamline processes and enable informed business strategies.

📋 Description

• Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management. • Serve as the primary liaison between internal stakeholders and external research vendors, coordinating across Legal, Privacy, Procurement, Cybersecurity, Finance, and other partner groups to facilitate vendor onboarding, approvals, compliance reviews, contract execution, and governance requirements. • Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes. • Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks, including vendor records, contracts, compliance status, risk assessments, privacy and security reviews, audit documentation, and other required records to ensure operational transparency, regulatory compliance, and audit readiness. • Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking, identifying and escalating operational, contractual, privacy, security, or performance risks as needed. • Develop, document, and continuously improve vendor management processes, standards, and governance practices that drive consistency, accountability, transparency, and scalability across the organization. • Partner with internal stakeholders and external vendors to resolve operational issues, mitigate risk, and improve overall vendor effectiveness, compliance, and business partnership outcomes. • Manage vendor budgets, forecasts, purchase orders, invoices, accruals, and financial tracking processes across research initiatives and vendor engagements. • Develop, maintain, and enhance budget trackers, dashboards, reporting tools, and operational metrics using Smartsheet and other platforms to provide visibility into budget performance, spending trends, and financial health. • Monitor budget utilization, forecast accuracy, and financial performance, proactively identifying variances, risks, and opportunities for improvement while recommending appropriate mitigation strategies. • Partner with leadership to support annual planning, forecasting, budget reviews, and financial reporting activities. • Collaborate with Finance and Procurement to ensure accurate budget allocation, timely invoice processing, payment reconciliation, and compliance with financial controls.

🎯 Requirements

• 3+ years relevant experience in operations, vendor management, procurement operations, research operations, compliance, project management, financial operations, or a related operational role. • Experience supporting vendor onboarding, contract administration, supplier management, compliance reviews, governance activities, and audit readiness processes. • Experience supporting budget management, including financial tracking, forecasting, invoice reconciliation, spend management, and operational reporting. • Demonstrated success coordinating complex cross-functional processes involving internal stakeholders, external vendors, and multiple business functions. • Experience developing, documenting, and optimizing operational workflows, governance processes, SOPs, and business procedures. • Experience creating and maintaining dashboards, reporting frameworks, trackers, operational metrics, and KPI monitoring tools. • Experience utilizing Smartsheet, Monday.com, or similar workflow and operational management platforms to support vendor management, budget tracking, compliance oversight, reporting, and process execution. • Strong analytical, problem-solving, organizational, and project management skills, with exceptional attention to detail and follow-through. • Strong written and verbal communication skills, with the ability to effectively coordinate and influence stakeholders across all levels of the organization. • Ability to quickly learn and adapt to new systems, tools, and technologies. • Ability to communicate clearly with both technical and non-technical stakeholders • Ability to manage multiple priorities, work independently, and navigate ambiguity within a fast-paced, evolving operational environment. • Strong proficiency with Microsoft Office Suite, including Excel and PowerPoint.

🏖️ Benefits

• N/A