Research & Vendor Operations Manager – Contract, 3 Months

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

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OGC Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

OGC Global is a company focused on enhancing customer experience management through rigorous and vision-led methods. They specialize in maturing Voice of the Customer (VoC) programs, using partnerships with Medallia and Qualtrics to improve customer experience platforms. Their services include market research, where they design surveys and analyze data to support businesses in understanding their markets better. The company also has expertise in business intelligence and data science, employing advanced modeling techniques to draw actionable insights for decision-making. OGC Global works with Fortune 100 companies in various sectors, including financial services and telecommunications, providing solutions that streamline processes and enable informed business strategies.

📋 Description

• Supporting the full lifecycle of vendor onboarding, contract administration, compliance tracking, and vendor performance management. • Managing budget tracking, forecasting support, invoice reconciliation, reporting visibility, and financial process optimization. • Maintaining audit-ready documentation, supporting compliance programs, and ensuring adherence to company policies and regulatory requirements. • Supporting operational systems, workflow improvements, automation opportunities, documentation development, and scalable process design. • Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management. • Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes. • Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks. • Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking. • Develop, document, and continuously improve vendor management processes, standards, and governance practices.

🎯 Requirements

• 3+ years relevant experience in operations, vendor management, procurement operations, research operations, compliance, project management, financial operations, or a related operational role. • Experience supporting vendor onboarding, contract administration, supplier management, compliance reviews, governance activities, and audit readiness processes. • Experience supporting budget management, including financial tracking, forecasting, invoice reconciliation, spend management, and operational reporting. • Demonstrated success coordinating complex cross-functional processes involving internal stakeholders, external vendors, and multiple business functions. • Experience developing, documenting, and optimizing operational workflows, governance processes, SOPs, and business procedures. • Strong analytical, problem-solving, organizational, and project management skills, with exceptional attention to detail and follow-through. • Strong written and verbal communication skills, with the ability to effectively coordinate and influence stakeholders across all levels of the organization. • Ability to quickly learn and adapt to new systems, tools, and technologies. • Strong proficiency with Microsoft Office Suite, including Excel and PowerPoint.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities • Paid time off