Patient Service Representative

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

⚕️ Healthcare Insurance

🧘 Wellness

📚 Education

Healthcare Insurance • Wellness • Education

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates • Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time • Makes outbound calls with according to the standard work and following customer service standards. • Accurately identifies patient in the EMR system. • Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality • Verifies insurance eligibility using online eligibility system, payer websites or by phone call • Processes faxes and transcribes information into the system’s EMR. • Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up • Schedules outpatients appointments • Generates, prints, and provides patient estimates utilizing price estimator products • Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information • Answers questions or concerns regarding insurance residuals and self-pay accounts • Uses knowledge of CPT codes to accurately select codes from clinical descriptions • Explains billing procedures, hospital policies and provides appropriate literature and documentation • Update/notate all accounts using appropriate standard work • Reviews insurance information and determines need for referrals and/or financial counseling. • Educates patients on MyChart, including activation • Participate in and contribute to development of Lean processes. • Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.) • Work collectively in a professional manner • Confirms physician's orders/visit purpose • Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing • Obtains Release of Information authorization from patients to release medical records • Uses conflict resolution skills and service recovery to handle customer service concerns • Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately • Provides information to physician offices and other hospital departments when needed.

🎯 Requirements

• High School or GED (Required) • 1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or 1-2 years previous experience in a Medical Office setting or 1-2 years previous experience in a Call Center or 1-2 years previous experience in Collections • Typing of 40 wpm • Excellent communication, organization, and basic computer skills.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities