Compliance Support Associate

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OmegaHires

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise • IT Services

OmegaHires is a full-service digital and enterprise IT staffing firm that focuses on providing both permanent and contingent workforce solutions across various digital and enterprise technologies. The company specializes in UX development with full stack developers using modern technologies such as React, Angular, and Node. js, as well as microservices development utilizing Java, Scala, Go, and SQL. OmegaHires also provides expertise in integration and big data technologies, DevOps for automated CI/CD pipelines, and enterprise IT management including ERP and SAP systems. Committed to "responsible recruiting," OmegaHires uses unique sourcing and assessment methodologies and offers training and mentorship to ensure candidates meet the evolving needs of their clients.

📋 Description

• Provide day-to-day support for AgileLoft users, including content routing, workflow management, and issue resolution • Assist with setup and maintenance of review workflows, user roles, and permissions • Troubleshoot submission, approval, and annotation issues within MLR processes • Support content lifecycle management, including versioning, tagging, and archiving • Partner with Marketing, Medical, and Legal teams to ensure timely review cycle completion • Administer and maintain ComplianceWire training assignments, curricula, and user records • Support onboarding/offboarding activities and training compliance tracking • Troubleshoot user access, training completion, and reporting issues • Generate and distribute compliance reports for audits and internal stakeholders • Ensure training records align with regulatory and audit requirements (GxP, FDA, etc.) • Serve as first-line support for system-related inquiries and escalate issues as needed • Maintain system documentation, SOPs, and job aids • Support data integrity, validation activities, and audit readiness efforts • Collaborate with IT, QA, and vendors for system enhancements and issue resolution • Monitor system performance and proactively identify improvement opportunities

🎯 Requirements

• Bachelor’s degree in Life Sciences, Business, IT, or related field • 2+ years of experience supporting AgileLoft, ComplianceWire, or similar platforms (MLR/PRC tools and LMS systems) • Strong understanding of content review processes and training compliance in regulated environments • Experience with user support, ticketing systems, and issue troubleshooting • Proficiency in Excel and reporting tools • Strong attention to detail and documentation skills • Ability to work PST hours and collaborate with cross-functional teams • Experience in pharmaceutical, biotech, or medical device industries (preferred) • Familiarity with GxP, FDA regulations, and audit readiness processes (preferred) • Experience with Veeva PromoMats, Veeva Vault, or other MLR systems (preferred) • Knowledge of data governance and compliance frameworks (preferred) • Exposure to validation processes (CSV) or system release management (preferred)