Quality Analyst – Genesys Cloud CX, Dynamics 365

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OmegaHires

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise • IT Services

OmegaHires is a full-service digital and enterprise IT staffing firm that focuses on providing both permanent and contingent workforce solutions across various digital and enterprise technologies. The company specializes in UX development with full stack developers using modern technologies such as React, Angular, and Node. js, as well as microservices development utilizing Java, Scala, Go, and SQL. OmegaHires also provides expertise in integration and big data technologies, DevOps for automated CI/CD pipelines, and enterprise IT management including ERP and SAP systems. Committed to "responsible recruiting," OmegaHires uses unique sourcing and assessment methodologies and offers training and mentorship to ensure candidates meet the evolving needs of their clients.

📋 Description

• Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. • Define functional, integration, system, regression, performance, and UAT testing approaches. • Ensure traceability between business requirements, user stories, and test cases. • Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle. • Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. • Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) • Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues. • Support root cause analysis and recommend process improvements to enhance software quality. • Support business users during UAT planning and execution. • Develop UAT scenarios and scripts. • Track UAT completion and sign-off activities. • Participate in performance, load, and scalability testing. • Validate system response times and user experience.

🎯 Requirements

• 5+ years of Quality Assurance and Software Testing experience. • 2+ years working on Contact Center, CRM, or Customer Service platforms. • Experience testing enterprise SaaS applications. • Experience supporting Agile/Scrum delivery environments.