ONE
201 - 500 employees
💳 Fintech
Fintech
ONE is a financial technology company that focuses on providing innovative banking services through a mobile application. Although not a traditional bank, ONE offers various banking services in partnership with Coastal Community Bank. The company's offerings include cash back rewards, credit building tools, early direct deposit options, and high-yield savings accounts. ONE also features a digital wallet for shopping benefits, especially at Walmart. With an emphasis on user-friendly online banking, ONE aims to help customers take control of their credit, manage their finances, and earn rewards without the typical fees associated with traditional banks.
Customer Researcher
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ONE
201 - 500 employees
💳 Fintech
Fintech
ONE is a financial technology company that focuses on providing innovative banking services through a mobile application. Although not a traditional bank, ONE offers various banking services in partnership with Coastal Community Bank. The company's offerings include cash back rewards, credit building tools, early direct deposit options, and high-yield savings accounts. ONE also features a digital wallet for shopping benefits, especially at Walmart. With an emphasis on user-friendly online banking, ONE aims to help customers take control of their credit, manage their finances, and earn rewards without the typical fees associated with traditional banks.
📋 Description
• Build and scale OnePay’s consumer insights function, defining research standards, tools, governance, and processes • Lead quantitative and qualitative research to uncover consumer attitudes, behaviors, motivations, and perceptions, including advanced analytics on pricing, brand health, customer experience, and preference drivers • Partner with Brand and Marketing on segmentation, positioning, messaging, and campaign strategy; partner with Product and Design to inform product and experience decisions • Establish durable insights infrastructure, including tracking programs, segmentation frameworks, and foundational research that guides decisions across the organization • Measure and communicate the impact of campaigns, brand initiatives, product launches, and customer engagement through brand tracking, NPS, and performance analysis • Identify emerging customer trends, unmet needs, and market opportunities that inform brand, product, and business strategy • Enable marketers, product managers, designers, and strategists to apply research-driven decision making and conduct lightweight research independently
🎯 Requirements
• 7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry • Demonstrated experience starting or scaling an early-stage research program — building process, tooling, and governance with limited infrastructure and high ambiguity • Mastery across advanced quantitative methodologies: MaxDiff, conjoint analysis, pricing research (Van Westendorp, Gabor-Granger), brand tracking, and segmentation — as well as qualitative methods as a complement • Fluency with research and analytics tooling across the stack; proactive about identifying gaps and advocating for better tools • Track record as a solo or embedded researcher in a matrixed organization — earning trust and influencing strategy at the executive level • Proven ability to coach non-researchers to apply research methods independently, elevating research practice across functions that don't have dedicated support • Ability to synthesize complex data into insights that resolve the most difficult strategic questions facing the business • Drive and proactivity - everyone here is a builder and executor
🏖️ Benefits
• Competitive base salary, stock options, and health benefits from Day 1 • 401(k) plan with company match • Remote-friendly (US), flexible time off (FTO), and opportunities for growth • A high-growth, mission-driven, inclusive culture where your work has real impact
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