Customer Support, Collections

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Opción YO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🧘 Wellness

👥 B2C

Wellness • B2C

Opción YO is an online mental health and wellbeing company offering remote therapy, psychology, nutrition, and coaching services. The organization provides bilingual and international therapists, remote-first job opportunities, and emphasizes confidentiality, empathy, and professional support. Its mission focuses on promoting individual wellbeing through accessible virtual care and related support services.

📋 Description

• Contact customers via chat, calls, voice messages and email to manage collections. • Follow up on outstanding payments and payment agreements. • Provide clear information about account status, due dates and payment methods. • Log each interaction in the system and keep the database up to date. • Resolve inquiries related to billing and payments. • Escalate cases when necessary while maintaining professional and empathetic communication. • Meet the company's collection recovery targets.

🎯 Requirements

• Minimum 1 year of experience in collections management and customer service. • Previous experience in a Call Center or remote customer support role. • Objection-handling skills and negotiation ability. • Experience managing customer portfolios, following up on payments and sending due-date reminders. • Excellent oral and written communication skills in Spanish. • Written and spoken English is a plus. • Strong proficiency with technology tools (CRM, electronic calendars, payment platforms, video conferencing). • Organized, detail-oriented profile with the ability to work under targets.

🏖️ Benefits

• Collaborative work environment focused on professional development. • Ongoing training in collections management and customer service. • Opportunities for growth within administrative and financial areas. • 100% remote work.