Client Services Technology Intern/Co-op - Undergraduate

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Logo of Organon

Organon

10,000+ employees

Founded 2021

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

Organon is an independent global healthcare company with a focus on improving the health of women throughout their lives. The company has a diverse portfolio that covers women's health, biosimilars, and established brands, offering therapies for a wide array of conditions including reproductive health, cardiovascular disease, neurology, autoimmune, and respiratory conditions. Organon is active in over 150 markets worldwide and is committed to delivering medicines and devices that advance women's health at all life stages. Additionally, the company works on biosimilars to provide more accessible treatment options. Organon aims to create a brighter future and better health outcomes for women through its comprehensive healthcare solutions.

📋 Description

• Track project transitions end-to-end and publish regular reporting for stakeholders to assess success and identify improvement opportunities • Prepare business presentations and communicate project updates to frontline operations teams • Coordinate awareness of scheduled maintenance windows with frontline support to ensure alignment on system availability and reduce unnecessary escalations • Maintain thorough documentation of transition plans, progress, and completion milestones • Identify and contribute to process improvements in project transitions, including the exploration and application of AI tools for increased efficiency • Actively participate in planning and executing global, regional, and local project transitions with a focus on support readiness and end-user experience • Conduct A/B data integrity and quality assurance testing • Monitor KPIs and develop presentations for stakeholder reporting • Build and refine statistical models for KPI tracking and outlier analysis • Document all analytical processes, methodologies, and findings clearly and consistently • Learn and apply enterprise best practices for knowledge creation, maintenance, and governance • Actively participate in the end-to-end knowledge production process, from content development through publication and review • Solicit feedback from stakeholders and end users and implement improvements to existing knowledge assets • Leverage data and customer feedback to identify knowledge gaps, anticipate future content needs, and recommend proactive solutions

🎯 Requirements

• Currently pursuing a degree in Business, Information Systems, Data Analytics, Computer Science, Communications, or a related field • Strong written and verbal communication skills; comfortable presenting to varied audiences • Analytical mindset with interest in data quality, reporting, and process improvement • Proficiency in Microsoft Office (Excel, PowerPoint); experience with BI or analytics tools (e.g., Tableau, Power BI, SQL) a plus • Familiarity with knowledge management platforms or content management systems a plus • Curiosity to explore AI tools and their practical application in operations and knowledge workflows • Highly organized with strong attention to detail and ability to manage multiple priorities • Collaborative team player who can also work independently.

🏖️ Benefits

• health benefits including medical, prescription drug, dental, and vision coverage • paid vacation and holiday time • paid caregiver/parental and medical leave • retirement savings plan

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