JIRA Administrator – Third Party Software Admin

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🕒 May 20

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Outreach: Building Healthy Lives

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

🤝 Non-profit

🧘 Wellness

📚 Education

Non-profit • Wellness • Education

Outreach: Building Healthy Lives is a New York–based 501(c)(3) nonprofit organization that provides comprehensive behavioral health and substance use disorder treatment and training services. For more than three decades it has delivered outpatient and residential drug and alcohol treatment for adolescents, adults, veterans and specialized populations, including integrated opioid treatment, DUI/DWI programs, and mental health services, using evidence-based practices and social supports. Outreach also operates a training institute offering CASAC certification, professional development, apprenticeships and continuing education, and engages in fundraising, community partnerships and workforce development to support recovery across the Greater New York area.

📋 Description

• The JIRA Administrator is responsible for the configuration, maintenance, and administration of the organisation’s Atlassian suite, including JIRA Service Management, Confluence, and associated marketplace applications. • This role serves as the primary administrator for third-party software systems across multiple departments and ensures workflow accuracy, documentation integrity, and system reliability. • This role directly inherits JIRA administration responsibilities and is critical to the organization’s day-to-day operational continuity across IT, HR, ASD, Transportation, Facilities, and other departments as developed.

🎯 Requirements

• Demonstrated hands-on JIRA / Atlassian experience (configuration, not end-user only) • Strong administrative and organizational skills • Attention to detail and ability to manage complex, logic-based workflows • Solution-oriented; comfortable learning unfamiliar systems independently • Strong written and verbal communication skills • Preferred Qualifications • Atlassian Certified Professional credential • Salesforce experience • Confluence administration experience • Experience in a healthcare, nonprofit, or regulated environment • Familiarity with change management and SOP documentation processes