IT Support – Level 1

🕒 March 27

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Monitor support channels (email, Salesforce, internal systems) for incoming issues • Respond to and resolve IT support requests in a timely manner • Troubleshoot issues remotely (POS systems, user access, basic network issues) • Escalate complex issues to senior IT or external providers when required • Provide support for retail stores experiencing system or POS issues • Assist with troubleshooting hardware and software issues • Ensure minimal disruption to store operations • Maintain and support the company’s ERP system (e.g., Pronto or equivalent) • Clean and maintain data including: Old orders, Work orders, Incomplete or incorrect records • Ensure system data remains accurate and usable for reporting and operations • Monitor Salesforce and other platforms for support tickets or alerts • Track issues through to resolution • Maintain clear records of problems and fixes • Assist with user account setup and access management • Support internal systems and applications • Perform routine system checks and basic maintenance tasks.

🎯 Requirements

• Experience in IT support or helpdesk environments • Strong troubleshooting skills (remote support essential) • Familiarity with POS systems and retail environments (preferred) • Experience with ERP systems (e.g., Pronto) highly regarded • Understanding of Salesforce or ticketing systems (preferred) • Basic networking knowledge (Wi-Fi, devices, connectivity) • Strong communication skills (written and verbal) • Ability to work independently and prioritise tasks. • Must be available to work onsite • Availability for weekend coverage (Saturday–Monday preferred)

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.