Senior Sales Strategy and Operations Analyst

Job not on LinkedIn

🔥 0 minutes ago

🐻 Alaska, Hawaii, +11 more states – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $99k - $149.6k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PagerDuty

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 $90M Series D on 2018-09

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.Join us to lead uncharted efforts and reinvent how companies run.

📋 Description

• Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization • Serve as a strategic business partner to the AVP of Commercial Sales • Serve as primary point of contact for commercial teams on operational needs and process questions • Support weekly/monthly forecasting processes and pipeline reviews • Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation) • Identify operational inefficiencies and design solutions to improve team productivity • Partner with Finance, IT and other peers on cross functional projects • Document and maintain standard operating procedures for commercial sales operations • Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation) • Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability • Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data) • Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification) • Ensure data integrity across Salesforce, Tableau, and other sales tools • Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

🎯 Requirements

• 3-5 years of experience in sales operations, revenue operations, or strategy & operations • Strong proficiency in Salesforce (reports, dashboards, data management) • Advanced Excel/Google Sheets skills and experience with data analysis • Proven ability to build scalable processes and drive operational improvements • Excellent communication skills and ability to partner cross-functionally • Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders • Self-starter with strong project management capabilities • Experience with Tableau or similar BI tools or SQL skill (preferred) • Background supporting commercial/mid-market sales teams (preferred) • Familiarity with BDR/SDR operations and lead routing (preferred) • Experience in SaaS or technology sales environment (preferred)

🏖️ Benefits

• Competitive salary • Comprehensive benefits package • Flexible work arrangements • Company equity* • ESPP (Employee Stock Purchase Program)* • Retirement or pension plan* • Generous paid vacation time • Paid holidays and sick leave • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* • Paid volunteer time off: 20 hours per year • Company-wide hack weeks • Mental wellness programs