Customer Success Manager

🕒 April 22

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Pagestreet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🤝 B2B

⚡ Energy

📋 Compliance

B2B • Energy • Compliance

Pagestreet is a next-generation consulting firm that helps large and medium-sized companies secure subsidies, tax credits and grants related to R&D, energy projects and production facilities. The company provides end-to-end services including grant research, application and management, energy-efficiency auditing, planning and construction supervision, and specialized tax credit services (e. g. , R&D tax credits, energy tax credits, payroll tax credits). Pagestreet also offers digital services and compliance support (GDPR) and operates internationally with offices in the US, Germany, France and Morocco, delivering managed teams and proven processes to drive measurable results.

📋 Description

• Comprehensive support and development of our existing customers • Regular customer meetings and active oversight of ongoing projects • Stakeholder management on an equal footing with executive management and department heads • Implementation of SaaS platform migrations and guidance of customers throughout the process • First point of contact for SaaS customer support – not a developer, but tech-savvy and proficient with modern tools • Preparation and submission of funding/grant applications and coordination with funding consultants in the R&D area • Maintenance and preparation of project data • Development and implementation of structured workflows, especially in finance and tax-related areas • Use of CRM systems and G Suite (Google Workspace) applications for efficient customer support • Support with organizational matters, e.g., familiarity with the German Growth Opportunities Act

🎯 Requirements

• Completed bachelor's degree in a business-related field or equivalent qualification • 2–5 years of professional experience in Customer Success, Account Management, or a comparable role • Business-fluent English (C1) and German at native level (C2) • Strong affinity for numbers and a preference for structured content, particularly in finance, tax, and legal texts • Experience with CRM systems and G Suite (Google Workspace) applications • Strong self-organization, planning skills, and a solution-oriented working style • Careful, results-driven work approach and effective communication skills • Knowledge of the German Growth Opportunities Act and an interest in organizational matters are a plus

🏖️ Benefits

• Attractive compensation • Individual opportunities for role shaping and professional development within an agile team • 100% remote work model • A successful, straightforward team with direct collaboration with founders and C-level management • A dynamic working environment with varied responsibilities