Associate Client Success Manager, East Region

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55.3k - $81.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤝 Client Partner

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Panorama Education

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $60M Series C - Panorama Education on 2021-09

Education • SaaS • Artificial Intelligence

Panorama Education is an education technology company that provides an AI-powered SaaS platform for K–12 school districts to collect surveys, manage Multi-Tiered System of Supports (MTSS), track behavior and attendance, and personalize instruction and interventions. Its offerings—like Panorama Solara, Student Success (MTSS), and Surveys & Engagement—combine data analytics, secure district-managed AI, and professional development to help educators identify needs, plan targeted actions, and measure student outcomes while maintaining privacy and compliance.

📋 Description

• Support a portfolio of small districts through relationship management and project execution. • Help districts get started with Panorama, stay on track throughout the year, and renew their partnerships by delivering an excellent client experience. • Manage onboarding and survey execution while building relationships with district leaders and supporting account renewal.

🎯 Requirements

• 1–2 years of experience in customer success or account management • Demonstrated track record of renewing accounts, negotiating contracts, upselling accounts, and building client relationships • Organized and detail-oriented, with the ability to manage multiple priorities independently • Excellent written and verbal communication skills; can simplify complex information for clients. • Adherence to consistent processes and CRM usage to maintain predictability, forecasting accuracy, and accountability in client interactions • Demonstrated ability to prioritize accounts with competing priorities, balancing client requests, upcoming renewals, project deadlines and internal work streams • Experience creatively mitigating client objections to renewal and reinforcing value add by listening to client needs and providing solutions. • Eager to learn, ask questions, and take initiative to solve problems. • Comfortable using tools like Google Suite; exposure to CRM systems (Salesforce, Gainsight) is a plus. • Strong interest in supporting technology for K-12 education with a commitment to using data to improve student outcomes, particularly addressing issues of equity and access.

🏖️ Benefits

• Salary Range: $55,250 - $81,250 USD • Annual bonuses or commission awards • Equity awards • Region-specific health and welfare benefits