Paradigm Information Services, Inc.
51 - 200 employees
Founded 1993
🤝 B2B
🎯 Recruiter
B2B • Recruitment • Technology
Paradigm Information Services, Inc. is an established, certified women-owned staffing firm that specializes in providing staffing solutions for companies in the tech sector. The company identifies and places top talent including content developers, creative designers, engineers, project managers, marketers, and support staff in various technical industries such as microelectronics, legal services, medical devices, information technology, and hardware and software services. Paradigm prides itself on building lasting relationships with both clients and consultants, ensuring ongoing satisfaction and successful placements. Their commitment extends to promoting diversity, equity, and inclusion in the tech community through partnerships and community events.
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đź•’ 2 days ago
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Paradigm Information Services, Inc.
51 - 200 employees
Founded 1993
🤝 B2B
🎯 Recruiter
B2B • Recruitment • Technology
Paradigm Information Services, Inc. is an established, certified women-owned staffing firm that specializes in providing staffing solutions for companies in the tech sector. The company identifies and places top talent including content developers, creative designers, engineers, project managers, marketers, and support staff in various technical industries such as microelectronics, legal services, medical devices, information technology, and hardware and software services. Paradigm prides itself on building lasting relationships with both clients and consultants, ensuring ongoing satisfaction and successful placements. Their commitment extends to promoting diversity, equity, and inclusion in the tech community through partnerships and community events.
đź“‹ Description
• Handle escalated calls generated by contact center agents, ensuring prompt and accurate resolution • Review and interpret settlement agreements and other relevant court documentation related to settlement administration • Identify trends in escalations and provide actionable insights to improve processes and reduce future escalations • Serve as a liaison between the contact center and client services teams, ensuring clear and effective communication • Manage complex issues, whether via phone or email, providing thorough and customer-focused resolutions • Develop and propose additional scripting recommendations based on common escalation scenarios, work with client services for approval and implementation • Perform other duties as assigned, contributing to the overall success of the Hypercare Escalation Team
🎯 Requirements
• Paralegal certification or Juris Doctorate required • Proven experience in handling complex customer inquiries, preferably within a contact center environment • Prior experience in a contact center, with a deep understanding of escalation management • Strong ability to interpret and apply legal documentation to customer service and claimant situations • Excellent communication skills, with the ability to engage effectively with all callers, co-workers and leadership in a professional manner • High attention to detail and the ability to identify and analyze trends in customer escalations
🏖️ Benefits
• Medical • Dental • Vision • Life • 401K • PTO • Sick days
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